Mobility guarantee

The mobility guarantee applies if your chosen means of local transport is cancelled or leaves the departure stop at least 20 minutes later than indicated in the timetable.

You must then change to the alternative means of transport within 60 minutes. The transfer time begins when the guarantee entitlement comes into effect.

You must be in possession of a valid local transport ticket for this journey at the VRS tariff or NRW tariff (i.e. not a long-distance ticket).

The mobility guarantee only applies if the delay does not occur during the journey and is not caused by strike, severe weather, forces of nature, bomb disposal or bomb threats. 

The mobility guarantee applies to all North Rhine-Westphalian network and community fares, i.e. not only in the VRS, but throughout NRW - regardless of which means of local transport you are travelling with.